Troubleshooting common issues

A page could not load

1. 1Confirm the device is online and select Try again.
2. 2Reload the page once if the connection has recovered.
3. 3If only one feature fails, record the page, approximate time, and action that triggered it before contacting support.

Search shows unexpected results

Wait for the active query to finish and confirm the spelling. Search is case-insensitive. If an item appears in its own section but not global search after a reload, include the item type and query in your support message.

Times or Today statistics look wrong

Check Settings → Time & schedule → Timezone first. Today, reminders, Analytics, booking messages, and Trading guardrails all depend on it. Also confirm the selected date or analytics range.

Google Calendar or Meet will not connect

1. 1Confirm the Google account is allowed to use the FocusPilot OAuth application.
2. 2Return to Bookings and retry Connect Google Calendar.
3. 3If the connection previously worked, disconnect and authorize it again.
4. 4Use a custom meeting location until the connection reports Connected.

An expected email did not arrive

• New accounts start with every notification email off. Turn on the email channel for the ones you want in Settings → Notifications.
• The start-of-day plan, no-focus nudge and end-of-day wrap-up only begin once you've added your first task.
• Check spam and filtered folders, and the spelling of the account or guest email.
• Account emails (welcome, password reset, email verification) and guest booking emails are always sent.
• Waiting for your verification email? Use Send a new email on the Check your email screen. An expired link can also be replaced from the page it opens.

Push notifications don't arrive

• Push is set per device: open Settings → Notifications on that device and turn on Browser notifications.
• If it says Blocked, allow notifications for focuspilot.online in your browser's site settings, then reload.
• Check that the notification type has its Push switch on.
• The Android app has its own push permission in Android's app settings.

Contact support

Inside the app, open Help & support from the bottom of the sidebar, your account menu or ⌘K. Your name and email are filled in, and we can see which account the message came from. Without signing in, use the form on the Contact page. Pick a topic (Help using FocusPilot, Something isn't working, Idea or feedback, Account or sign-in, Privacy or my data, or Something else) and write 10 to 5,000 characters.

You'll get a confirmation email straight away, and we reply to the address you gave. You can also write to support@focuspilot.online, or privacy@focuspilot.online for data requests.

• Say what you were trying to do, what you expected, and what happened instead.
• Include the page and roughly when it happened.
• Never include passwords, tokens, private calendar links or payment details.