Account and access
Troubleshooting common issues
Resolve stale pages, missing mail, calendar authorization, search, and timing problems.
6 minute read Updated September 5, 2026
A page could not load
- 1Confirm the device is online and select Try again.
- 2Reload the page once if the connection has recovered.
- 3If only one feature fails, record the page, approximate time, and action that triggered it before contacting support.
The error boundary does not intentionally change existing workspace data.
Search shows unexpected results
Wait for the active query to finish and confirm the spelling. Search is case-insensitive. If an item appears in its own section but not global search after a reload, include the item type and query in your support message.
Times or Today statistics look wrong
Check Settings → Timezone first. Today, reminders, Analytics buckets, booking messages, and Trading guardrails all depend on that preference. Also confirm the selected date or analytics range.
Google Calendar or Meet will not connect
- 1Confirm the Google account is allowed to use the FocusPilot OAuth application.
- 2Return to Bookings and retry Connect Google Calendar.
- 3If the connection previously worked, disconnect and authorize it again.
- 4Use a custom meeting location until the connection reports Connected.
An expected email did not arrive
- Check spam and filtered folders.
- Confirm the account or guest email spelling.
- For user-controlled notifications, review Settings → Notifications.
- Booking guest confirmations, guest reminders, and password reset mail require healthy production email and cron configuration.
Related guides
Want to try this workflow?
Explore it with disposable sample data before creating an account.